Refund & Cancellation Policy

Carrington & Finch

Refund & Cancellation Policy

Last updated: 20 July 2026

Pre-launch notice. We are not yet selling. We currently accept free, non-binding reservations only — no payment is taken, no card is stored, and no order is created. A reservation may be cancelled at any time, at no cost, by replying to any email from us or writing to hello@carringtonandfinch.com.au. The sections below apply to purchases once sales commence.

Our 30-day promise

If your child simply will not drink it, that is reason enough. Return within 30 days of delivery for a full refund of the product price — no explanation required, opened packs included.

1. Cancelling a reservation

Reservations are free and create no obligation to buy. You may cancel at any time before an order is placed, at no cost, and we will remove your details from the reserve list on request.

2. Cancelling an order before dispatch

If you have placed a paid order, you may cancel it at any time before dispatch for a full refund. Contact us as soon as possible with your order reference. Once an order has been dispatched, the 30-day return process below applies instead.

3. The 30-day money-back guarantee

You may request a refund within 30 days of delivery of your first order of a given product, for any reason — including simply that your child did not take to it. This applies even if the pack has been opened and partially used.

To request a refund, email hello@carringtonandfinch.com.au with your order reference and the name on the order. We may ask a brief question about your experience to help us improve the product; answering is entirely optional and does not affect your refund.

4. Damaged, faulty or incorrect items

If an item arrives damaged, faulty, incorrect or incomplete, contact us within 7 days of delivery with your order reference and photographs of the item and outer packaging. We will arrange a replacement or a full refund, including any delivery charge paid. Please keep the packaging until the matter is resolved.

5. How refunds are processed

  • Approved refunds are issued to the original payment method used for the order.
  • We aim to process approved refunds within 7 working days of approval. Your bank or payment provider may take additional time to reflect the credit.
  • Where a delivery charge was paid, it is refunded for damaged, faulty or incorrect items, and for orders cancelled before dispatch. For 30-day satisfaction returns, the product price is refunded.

6. Returns and disposal

For food-safety reasons we generally do not require opened product to be shipped back to us, and we may ask you to dispose of it responsibly instead. Where we do request a return, we will provide instructions and cover reasonable return costs for damaged, faulty or incorrect items.

7. Reasonable use

This guarantee is intended for genuine use by individual households. We reserve the right to decline a refund, or to limit future purchases, in cases of evident misuse — for example, repeated bulk refund claims, resale, or claims made outside the stated timeframes. We will always explain our reasoning if we do so.

8. Subscriptions

If subscriptions are offered, they may be paused, skipped or cancelled at any time from your account or by contacting us, with no cancellation fee. Cancellation applies to future deliveries; an order already dispatched is handled under the sections above.

9. Changes to this policy

We may update this policy from time to time. The version published at the time of your order applies to that order.

10. Contact

hello@carringtonandfinch.com.au — a person reads these, and we aim to reply within one working day.

Carrington & Finch
Made in Australia · Imported into India by Carrington & Finch India Pvt Ltd, Chandigarh, India
For children aged 6 years and above only · Not for infants under 12 months. Contains MILK.
Nothing in this policy limits or excludes any right or remedy available to you under applicable consumer protection law.